Product Recall Information

• Why is the Business conducting this recall?

  As part of our commitment to product safety and loyalty to our consumers, we are voluntarily recalling affected units to provide a free in-home repair.

• What is the issue that prompted the recall?

  This recall is due to the potential that an improperly installed freezer handle could become loose. A loose handle could detach while a consumer is pulling on it to open the freezer, and a consumer may lose their balance and fall.

• What does the repair involve?

  The Company is offering a free in-home repair of the affected units. Service technicians will remove the existing freezer handle, replace the attachment fasteners, and properly install the original handle.

• Which model and serial numbers are affected?

  The affected models are: GFE26JYMKFFS, GFE26JYMNFFS, GNE27EYMKFFS, GNE27EYMNFFS, GNE27JYMKFFS, and GNE27JYMNFFS. The serial numbers for the affected models begin with one of the following two letter combinations: DR, FR, GR, HR, LR, MR, RR, SR, TR, VR, ZR, AS, DS, FS, GS, HS, LS, MS.

• How can a consumer determine if a refrigerator is affected by this recall?

  The recalled refrigerators can be identified by locating the model and serial numbers, which are printed on a label on the top of the left side of the interior of the refrigerator compartment and matching them with the list above.

• Can consumers continue to use their refrigerators while awaiting a repair?

  Consumers can continue using their refrigerators. If the handle is loose, a consumer can open the freezer by gripping the edge of the freezer door where the flexible rubber sealing gasket meets the metal freezer door.

Recall Hotline

1-888-345-4671
Monday through Friday, 8 a.m. - 5 p.m. ET.
Before calling, have the model and serial numbers on hand.